Title: MAF Cloud: FAQs  
Owner: IT Support
Creator: IT Support Jul 09, 2019
Last Changed by: IT Support Dec 31, 2019
Tiny Link: (useful for email) https://mafint.atlassian.net/wiki/x/LwDJDQ
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MAF Cloud: User Guide (1)
    Page: Supported Broker List and Daily Statement Format
MAF Cloud: FAQs (139)
    Page: Account Administration
    Page: At what time of the day does MAF Cloud’s datafeed get updated?
    Page: Can a user be assigned to multiple roles?
    Page: Can I change the colour scheme of the layout in the MAF Cloud?
    Page: Can I edit "Premium/Discount" details in "Trade Execution" page?
    Page: Can I edit company profile after joining a group?
    Page: Can I edit my deal number in an existing physical trade?
    Page: Can I join a group if I am a Company Profile Creator?
    Page: Can I key in my inputs directly into the drop-down lists?
    Page: Can I purchase a licence via email or over the phone?
    Page: Can I request for a refund?
    Page: Can I use Internet Explorer browser to access MAF Cloud?
    Page: Can multiple users use the same account?
    Page: Company
    Page: Contact Us
    Page: Data Security - MAF Cloud SaaS - AWS Server
    Page: Do I have to input my company profile if I am not the Company Profile Creator?
    Page: Do I need to exclude the premium/discount amount when keying in the actual price?
    Page: Does the EXPENSES & INCOMES table involve MTM pricing?
    Page: Enterprise Solution Plan
    Page: Free Trial
    Page: General
    Page: Group
    Page: How accurate is MAF Cloud’s data?
    Page: How are the P/L in the portfolio calculated?
    Page: How can I remove/cancel my licence?
    Page: How do I 'force reload' my browser to get the latest version of MAF Cloud's updates?
    Page: How do I add a new claim record into the table?
    Page: How do I add demurrage calculations into the existing claim record?
    Page: How do I add, update or delete port details?
    Page: How do I add/remove user(s) into/from a group?
    Page: How do I and what happens if I remove a group from my Company?
    Page: How do I assign licence(s) to another user?
    Page: How do I assign roles to different users?
    Page: How do I become a partner?
    Page: How do I capture (create) trades and allocate them into my portfolio?
    Page: How do I capture(create) a new Physical Trade?
    Page: How do I change my password?
    Page: How do I change my personal particulars?
    Page: How do I create a new demurrage calculation?
    Page: How do I create a portfolio and portfolio hierarchy?
    Page: How do I create my customised Dashboard?
    Page: How do I create/remove a group?
    Page: How do I customise the Demurrage Claims Offset List to suit my needs?
    Page: How do I delete my claim record(s) in the table?
    Page: How do I download invoice and view my billing history?
    Page: How do I duplicate back-to-back claims?
    Page: How do I edit my credit card details?
    Page: How do I export demurrage data as .CSV or Excel file?
    Page: How do I filter the data and arrange the columns in the table?
    Page: How do I generate demurrage report in PDF?
    Page: How do I import data into the Demurrage Claims Table?
    Page: How do I invite/remove group into/from my Company?
    Page: How do I key in the actual quantity for premium/discount pricing?
    Page: How do I know how many licences I have?
    Page: How do I know the billing amount and next billing period for my licences?
    Page: How do I know when will my free trial expire?
    Page: How do I know which/how many licence(s) I have been assigned?
    Page: How do I learn more about the functions in MAF Cloud?
    Page: How do I link/unlink licence to/from the group?
    Page: How do I perform demurrage calculations in MAF Cloud?
    Page: How do I purchase a licence in MAF Cloud?
    Page: How do I record transactions in my General Ledger?
    Page: How do I save MAF Cloud portal as an app icon in my mobile's home screen to view Group Dashboard directly?
    Page: How do I set timebar schedule reminder email in MAF Cloud?
    Page: How do I set up my Company Profile?
    Page: How do I share my Dashboard and Models?
    Page: How do I sign up for a free trial?
    Page: How do I standardise the inputs in drop-down lists to ensure consistency among other members in the group?
    Page: How do I terminate or delete my account?
    Page: How do I unassign licence(s) from another user?
    Page: How do I understand the demurrage terms used in MAF Cloud?
    Page: How do I update my claim record(s) in the table?
    Page: How do I use the Demurrage Claims Offset List?
    Page: How do I view, edit or delete my portfolio's details?
    Page: How do I view/edit my group's details?
    Page: How do the Upcoming Notification Timebar and Upcoming Full Claim Timebar work?
    Page: How does the Billing of the Subscription Plans work?
    Page: How does the free trial work?
    Page: How does the MAF Link function work?
    Page: How long will the data in MAF Cloud be stored after I end my free trial/ subscription?
    Page: How often is the data on MAF Cloud refreshed?
    Page: If I update details in physical trade page, will my existing payment record be updated too?
    Page: Is contract or actual quantity used in Physical Trade Inventory Matrix?
    Page: Is there a limit to the number licence(s) I can purchase?
    Page: MAF Cloud Data
    Page: MAF Demurrage Management Suite
    Page: MAF Portfolio Management Suite
    Page: MAFLink token failure case
    Page: Market Data
    Page: P/L Calculations in Portfolio vs Models in Dashboard
    Page: Partnerships
    Page: Payment
    Page: Payment Records
    Page: Payment Terms Policy
    Page: Physical Trade Management Suite
    Page: Privacy Policy
    Page: Subscription Plan (Licences)
    Page: Terms of Use Policy
    Page: User Policies
    Page: User Role Management
    Page: What are the available payment methods?
    Page: What are the available roles (and their access permission) in a group (Company)?
    Page: What are the available roles (and their access permission) in a group?
    Page: What are the different roles available?
    Page: What are the Subscription Plans available in MAF Cloud?
    Page: What are the type of data shared via MAF Link function?
    Page: What are the types of inputs that I can set up in the Company Data Table?
    Page: What does being a partner entail?
    Page: What exchanges are covered?
    Page: What features/access are available for the Enterprise Solution Plan?
    Page: What happens after the free trial ends?
    Page: What if I forgot my password?
    Page: What if my account verification email has expired?
    Page: What is a Company Profile Creator?
    Page: What is the difference between the Outstanding Quantity in TRADES tab and DEALS tab?
    Page: What is the MAF Portfolio Management Suite (MPMS)?
    Page: What keyboard keys should I use in the Demurrage page?
    Page: What kind of data does MAF Cloud provide?
    Page: What kind of data may I upload and use in MAF Cloud?
    Page: What kind of Quantitative Models are available?
    Page: What quantity should I key in the pricing and trade execution page?
    Page: What should I do if I cannot access shared dashboard/model link in my mobile?
    Page: What should I do if my browser has blocked my access to MAF Cloud?
    Page: What will happen if payment has failed?
    Page: When do I need to use the TERM contract method?
    Page: Where do I find the calculation summary?
    Page: Why are the trade details in my payment record not auto-linked from the physical trade?
    Page: Why can't I find the market data prices in the table after importing data?
    Page: Why can't I view the company data table setting after I have joined a group?
    Page: Why do I need to set up my Company Profile?
    Page: Why does the Demurrage Calculation page take some time to load?
    Page: Why is my Company Group Management table empty after I invite group into my Company successfully?
    Page: Why is my group not auto added to my company's group?
    Page: Why is the current final amount different from the calculated amount in MAF Cloud?
    Page: Why is this partnership platform available?
    Page: Will I receive an invoice after making payment?
    Page: Will my data be private and safe?
    Page: Will my licence be automatically renewed?
Hierarchy
Children (3)
    Page: Onboarding Guide
    Page: Enterprise Solution Plan
    Page: Contact Us
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