MAF Cloud Support Portal Guide

We have launched the MAF Cloud Support Portal to improve your experience with MAF Cloud! If you experience any issue(s) navigating our platform, or would like to request for a demonstration or provide feedback, please create a support ticket in the Support Portal and we will get back to you shortly. We’re happy to help!

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TABLE OF CONTENTS:

Access to Support Portal

You may access the MAF Cloud Support Portal by:

• Accessing this link: https://mafint.atlassian.net/servicedesk/customer/portals, OR

• Logging into MAF Cloud and clicking “Help Center” from the navigation list on the left, followed by “Support Desk”

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Account/Guest User

Before you begin, you may choose to:

• Sign up for an account, which allows you to track your support ticket(s) and communicate with our IT team both within this portal and via email, OR

• Remain as a guest user, wherein you may only communicate with our IT team via email and will not be able to track your support ticket(s).

To sign up for an account:

1. Click “Log In” at the top right corner of the page, followed by “Sign up”:

2. Enter your email address, and click “Send link” to receive a confirmation email to complete the registration.

3. Sign in and you’re ready to explore MAF Cloud Support Portal!

If you have already created an account, please sign in to access the portal. Alternatively, you may proceed as a guest user without signing in.

You can now create a support ticket to address any system issue, request for a demonstration or provide your feedback! You will first need to determine the purpose of submitting this ticket:

Support Ticket

1. System Issue(s)

• If you experience any system issue(s) with MAF Cloud, please click ‘System Issue’:

• Click ‘Report system issue(s)’:

a. If you have signed in to your account, any communication related to this support ticket will be addressed to this account.

• Please fill in the following:

  • Summary: Summary of the issue (Compulsory)

  • Description: Detailed description of the issue (Compulsory)

  • Attachment: Attachment of any files/screenshots related to the issue (Optional)

• Click ‘Send’ and our IT team will get in touch shortly.

b. If you do not have an account, please key in your email address under ‘Email confirmation to’. Any communication related to this support ticket will be addressed to this email.

• Please fill in the following:

  • Summary: Summary of the issue (Compulsory)

  • Description: Detailed description of the issue (Compulsory)

  • Attachment: Attachment of any files/screenshots related to the issue (Optional)

• Click ‘Send’ and our IT team will get in touch shortly.

2. Demonstration

• If you will like to request for a demonstration, please click 'Demonstration':

• Click 'Request for a demonstration of MAF Cloud':

a. If you have signed in to your account, any communication related to this support ticket will be addressed to this account.

• Please fill in the following:

  • Description: Name & contact details (Compulsory); specific requests regarding demonstration (Optional)

  • Attachment: Attachment of any files/screenshots related to the demonstration (Optional)

• Click ‘Send’ and our IT team will get in touch shortly.

b. If you do not have an account, please key in your email address under the component ‘Email confirmation to’. Any communication related to this support ticket will be addressed to this email.

• Please fill in the following:

  • Description: Name & contact details (Compulsory); specific requests regarding demonstration (Optional)

  • Attachment: Attachment of any files/screenshots related to the demonstration (Optional)

• Click ‘Send’ and our IT team will get in touch shortly.

3. Feedback

• If you will like to provide your feedback, please click ‘Feedback’:

• You may choose to suggest new feature(s) or provide your feedback:

Suggest New Feature(s)

• If you will like to suggest new feature(s), please click ‘Suggest new feature(s)’:

a. If you have signed in to your account, any communication related to this support ticket will be addressed to this account.

• Please fill in the following:

  • Suggestion: Suggestion for MAF Cloud (Compulsory)

  • Why do you need this?: Reason for suggestion (Optional)

  • Attachment: Attachment of any files/screenshots related to the suggestion (Optional)

• Click ‘Send’ and our IT team will get in touch shortly.

b. If you do not have an account, please key in your email address under the component ‘Email confirmation to’. Any communication related to this support ticket will be addressed to this email.

• Please fill in the following:

  • Suggestion: Suggestion for MAF Cloud (Compulsory)

  • Why do you need this?: Reason for suggestion (Optional)

  • Attachment: Attachment of any files/screenshots related to the suggestion (Optional)

• Click ‘Send’ and our IT team will get in touch shortly.

Provide Feedback

• If you will like to provide your feedback, please click ‘Provide feedback’:

a. If you have signed in to your account, any communication related to this support ticket will be addressed to this account.

• Please fill in the following:

  • Summary: Summary of feedback (Compulsory)

  • Description: Detailed description of feedback (Optional)

  • Attachment: Attachment of any files/screenshots related to the feedback (Optional)

• Click ‘Send’ and our IT team will get in touch shortly.

b. If you do not have an account, please key in your email address under the component ‘Email confirmation to’. Any communication related to this support ticket will be addressed to this email.

• Please fill in the following:

  • Summary: Summary of feedback (Compulsory)

  • Description: Detailed description of feedback (Optional)

  • Attachment: Attachment of any files/screenshots related to the feedback (Optional)

• Click ‘Send’ and our IT team will get in touch shortly.

4. Feedback & Suggestions in Chinese 反馈及意见

If you will like to provide your feedback or suggestion(s) in Chinese, please click 反馈及意见:

Please refer to https://mafint.atlassian.net/wiki/spaces/MCUGC/blog/2019/08/01/237699081 for more information on submitting your support ticket in Chinese, as well as changing the Support Portal’s language to Chinese (for users with account only).