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Demurrage refers to the charges that a charterer pays to the shipowner (or other charterer) due to any unforeseen delays in the loading/unloading operations, which can affect the P/L of parties involved in the physical trade.

MAF Cloud provides a set of tools to help you better manage your physical trades and shipping logistics where demurrage and/or other claims are incurred, and these features and benefits are as follows:

  • Covers most demurrage cases ranging from simple scenarios to various complex scenarios that involve demurrage auto-calculations, such as escalation and cargo proration etc. This enhances the accuracy of the figures and reduces time spent on massive time-consuming tasks involving calculations.
  • Generates detailed demurrage reports systematically, allowing communication between clients and their counterparties to be more efficient.
  • Generates demurrage claims offset list without any data processing and just with a single click, allowing for easy monitoring of net claims and to prevent any outstanding receivable claims from being missed out.

  • Collects/Shares demurrage data directly from/with parties such as brokers and counterparties with the MAFLink function, which significantly reduce data entry workload and improve operational efficiency. 

  • Allows access and storing of supporting documents (files) for each demurrage claim securely and conveniently via the MAFSpace function, and sharing of files with group members.

  • Couples with the Enterprise Solution Licence, it facilitates the management and sharing of demurrage data across different teams/departments.
  • Allows direct upload of demurrage data which avoid the hassle of manual data entry. Data can also be exported and downloaded in different formats.
  • Duplicates and keeps track of all past & pending demurrage and other claims (e.g. deviation, deslopping costs etc.) to allow tasks like data management, tracking and statistics management to be performed more easily. 
  • Includes dynamic and customised data table layout to give clients the flexibility to transform data into any format that fit their daily operational data exchange needs.
  • Includes timebar scheduled reminders and notifications that are sent to clients via email so as to prevent any demurrage claims from being missed out.
  • Integrates our Demurrage features into your in-house systems or software securely via MAF RESTful API. This ensures that you can fully benefit from our comprehensive Demurrage features while resuming usage of your current system. This further improves operational productivity and business efficiency.

These will help you and your team to manage and collaborate on trade contracts more efficiently and effectively.

To access the 'Demurrage Claims' page, click 'Demurrage' from the navigation sidebar on the left. 


Table of Contents


In this page, you will be able to view all the claim records you have keyed in. Please refer to Table Settings for table functionalities.

To record the details of a claim, click on '+ New Claim' to add a new row.


  1. Key in the details manually into each column (compulsory fields will be highlighted in red), or
  2. Copy the details from external sources (e.g. Excel spreadsheet) and paste them into the table. As the 'Actions' and 'Claim ID' columns are automatically generated in MAF Cloud, you may start with the third column if you wish to paste in your own data
  3. Import data into the table

Note: You may choose to set up your Company Data page which provides you with the flexibility to control and manage your data (with drop-down lists) in the 'Demurrage Claims' table and 'Demurrage Calculations' page. 

Click on 'Save Claims' at the bottom left corner of the page to save the details at the bottom left corner of the page to save the details, a pop up message will appear to confirm the number of rows that have been updated to prompt you to check before you click Save to in case more rows have been updated unintentionally. To filter and adjust the columns to fit your data, you may refer to Table Layout Setting

Please refer to List of Definitions: Demurrage Claims for the definitions of the items in the table. 

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Note: You may complete the 'Demurrage Calculations' page first and return back to this page ('Demurrage Claims') to input the timebar, notification and claims details.

Note: To receive an email reminder about the 'Full Claim Deadline' and/or 'Notification Deadline' of each claim, please refer to Email Reminder Setting.

For Claim Type, the first 3 letters of the word will appear in the MAFLink token (system must make sure it has at least 3 letters before the first dot and no spacing in order for it to work well).


For example, keying in 'Legal/Timebar Ref Date' as "01-Jun-2020" and 'Legal Timebar/Notification/Full Claim No. of Days' as "25" days will automatically generate 'Legal Timebar/Notification/Full Claim Timebar Date' as "26-Jun-2020". If today's date is "12-Jun-2020", the 'Upcoming Legal Timebar/Notification/Full Claim Timebar' (refers to the number of days between the 'Legal Timebar/Notification/Full Claim Timebar Date' and today's date) will be "14" days. This is a reminder to the user that it is the last day to issue a notification/send claim/make full payment to the claimee. 

Legal/Timebar Ref Date01-Jun-2020
Legal Timebar/Notification/Full Claim No. of Days25
Legal Timebar/Notification/Full Claim Timebar Date26-Jun-2020
Upcoming Legal Timebar/Notification/Full Claim Timebar14


You can only add, edit or delete your 'Ports' directly in the 'Demurrage Calculationspage. 'Ports' reflected in the 'Demurrage Claims' table are for viewing only.


Updating Claim Record

To edit your claim record, you may:

  1. Double-click on the field(s) in the table to edit directly, or
  2. Click on the claim record's "Demurrage Calculations" icon (represented by a 'calculator') under 'Actions' in the table to access the 'Demurrage Calculationspage to edit your claim record.

Click on 'Save Claims' at the bottom left corner of the page to save the detailsa pop up message will appear to confirm the number of rows that have been updated to prompt you to check before you click Save to in case more rows have been updated unintentionally.

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Viewing Claim Record

To view your claim record only (and not edit at all) and generate demurrage report as necessary, you may click on the "View Dem Claim" icon (represented by an 'eye' icon) under 'Actions' of the claim record that you want to view. You will be directed to view your claim records and its calculations and not be able to edit anything.

If you want to edit your claim details, click on 'Edit' at the bottom left corner of the page and you will be redirected to the editing page to make any necessary changes.

If you want to generate a demurrage report, click on 'Report' at the bottom left corner of the page.


Duplicating Claim Record

This function allows you to duplicate all the details of a claim record and its calculations into a new record for you to edit the details freely.


  1. Click on the "Duplicate Dem Claim" icon (represented by two documents) under 'Actions' of the claim record that you want to duplicate. A new duplicated row will be generated and saved automatically, OR

       2. Click on the 'Duplicate Demurrage Claim' button in the top right corner of the 'Demurrage Calculations' page. You will be redirected to edit the duplicated demurrage claim.


To calculate the demurrage amount for an existing demurrage claim, click on the claim record's "Demurrage Calculations" icon (represented by a 'calculator') under 'Actions' in the table. You may also update existing demurrage calculations details here.


Both buttons will re-direct you to the 'Demurrage Calculations' page, where you can key in the details for the demurrage calculations, as well as generate a 'Demurrage Report' in the form of a PDF file from the inputs.